Midday
Designing an AI Assistant that simplifies financial data.
Role
Product Design Lead
Industry
Technology
Read Time
5 minutes
Building Trust and Transparency Into the Experience
Trust was another key part of the design. Because users were making decisions based on AI-generated insights, they needed to know where the information was coming from and how it was calculated. I addressed this by including transparent design elements throughout the experience. Each insight included references to the underlying data source, links to supporting reports, and timestamps showing when the data was last updated.
The assistant also explained how it reached certain conclusions, especially for more complex queries. This helped build confidence in the system and positioned the AI as a collaborative tool rather than a mysterious black box.
Delivering Real Business Impact
The impact of this new experience was significant. After launch, users were able to get meaningful answers to their financial questions in seconds instead of minutes. Time-to-insight decreased by more than 60%, and engagement with advanced analytics features increased by over 3.5 times. Feedback from customers consistently mentioned how much easier it was to understand their financial position and make better decisions.
Most importantly, the AI assistant changed how people used Midday. Instead of logging in just to check reports, users began exploring their data more actively, asking follow-up questions, and uncovering insights they might have otherwise missed.